Welcome
Welcome to Denise Maples VA — Virtual Assistance with a Personal Touch.
As a part-time Virtual Assistant, I support multiple clients in focused work blocks throughout the week. My business model is designed to provide efficient, reliable support to busy professionals who value organization, communication, and follow-through.
This page outlines how I work, how to get in touch, and what you can expect when we partner together. My goal is to make our collaboration smooth, productive, and stress-free.
Office Hours
My standard working hours are:
Monday–Friday | 10:00 AM – 4:00 PM CST
I also offer limited meeting slots outside of these hours for clients who are unable to meet during my normal business day. Availability for these times will be shown in my scheduling system.
Scheduling Time With Me
All calls and working sessions are scheduled through my online scheduling system. You’ll always find the scheduling link in my email signature and on my website: denisemaplesva.com
When booking time:
- You’ll see my current availability in real time
Communication
To provide focused and efficient support, I communicate through:
- Approved messaging platforms
- Scheduled virtual meetings
I do not conduct business via text message.
Email is the best way to reach me:
📧 denise@denisemaplesva.com
Email allows me to track requests, prioritize tasks, and ensure nothing is missed. While responses may not be immediate, I actively monitor email during business hours and typically respond the same business day — always within 24 business hours.
If you prefer to speak by phone, you’re welcome to call during my office hours:
📞 502-310-2936
If I’m unavailable, please leave a voicemail and I’ll return your call as soon as possible.
Pricing & Time Tracking
Clients may pre-purchase 1, 5, or 10 hours of Hourly Support or Retainer Support Packages using a VA Virtual Debit Card. Each card is valid for 12 months from the date of purchase. All purchases are non-refundable and non-cancelable.
- Time is billed in 5-minute increments
- Each Monday, you’ll receive a Weekly VA Debit Card Balance Report showing:
- Work I have completed
- Work yet to be completed
- Your remaining pre-purchased hours
- Expiration date
- Once your balance reaches zero, work will pause until additional time is purchased
- I will notify you if your balance is depleted between reports
This system keeps everything transparent so you always know where you stand.
Privacy Statement
Your privacy is important to me.
I do not rent, sell, or share your personal or business information. Any information shared during our work together is handled with discretion and care.
Looking Ahead
I look forward to working with you and supporting your business with clarity, care, and a personal touch.